Privacy Policy

1. Who we are

HUA HVAC is an HVAC repair and maintenance business based in Methuen, Massachusetts, serving Northern Massachusetts and Southern New Hampshire. Questions about this policy can be directed to service@huahvac.com or (978) 327-1368.

2. Information we collect

When you contact us, request service, book work, pay an invoice, or participate in our text messaging program, we may collect your name, telephone number, email address, service address, equipment and service details, appointment history, messages, photos you choose to provide, estimates, invoices, and payment-related records. Payment information may be handled by our third-party payment providers.

Our website also uses technologies such as cookies and analytics or advertising measurement tags that may collect device, browser, page-visit, referral, and interaction information. Our website currently uses Google and Meta measurement technologies.

3. How we use information

We use information to respond to inquiries, schedule and perform HVAC work, prepare quotes, send service updates and billing notices, communicate with customers, maintain service records, process payments, meet legal obligations, improve our website, and measure advertising performance. We use phone numbers for text messaging only in accordance with applicable consent and opt-out requirements.

4. SMS and mobile messaging privacy

With the appropriate consent, HUA HVAC may send appointment reminders, technician updates, service communications, estimate or invoice notices, and customer support texts. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for assistance. You may also contact us by phone or email.

Mobile opt-in data, phone numbers provided for SMS consent, and text messaging consent are not sold or shared with third parties or affiliates for their marketing or promotional purposes. We may share the data necessary to send service messages with messaging platforms acting on our behalf, such as Jobber and its messaging providers. See our Terms of Service for full messaging terms.

5. Service providers and information sharing

We may provide information to service providers that help operate our business, including Jobber for customer requests, scheduling and communications; payment processors; website hosting and analytics providers; and contractors or technicians who need information to complete requested work. Information may also be disclosed when required by law or to protect legal rights. We do not sell your mobile opt-in information or text consent.

Website analytics and advertising providers, including Google and Meta, may process website activity according to their own terms and privacy policies. These measurement tools are separate from the consent records for HUA HVAC SMS messaging.

6. Data security and retention

We use business systems and reasonable administrative and technical precautions intended to limit unauthorized access to customer information. No transmission or storage method is guaranteed completely secure. We retain information for as long as reasonably needed for customer service, business operations, legal compliance, and recordkeeping, then remove or de-identify it when appropriate.

7. Your choices and privacy requests

Contact us to request access to, correction of, or deletion of information associated with you, subject to any records we must keep for legal or operational reasons. You may opt out of service text messages by replying STOP. You can also adjust cookie controls in your browser and, where offered, your Google or Meta privacy settings.

8. Changes and contact

We may update this policy as our business practices change. The effective date above indicates the current version. Contact HUA HVAC in Methuen, MA, by phone at (978) 327-1368, by email at service@huahvac.com, or through our contact page.